Refund policy
Returns & Refunds
We want you to love everything you order from Cosy & Kin. If something isn't right, you can return it within 30 days of delivery for a full refund.
What you can return
- Items returned within 30 days of the day you received them.
- Items that are unused, in the same condition you received them, and in their original packaging where possible.
What we can't accept
- Pet bedding, mats, pads and other pet items that have been used, for hygiene reasons (unless faulty).
- Opened essential oils or other consumables (unless faulty).
- Items damaged through misuse, or not returned in a resaleable condition.
This doesn't affect your statutory rights. If an item arrives faulty, damaged or not as described, you're always entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
How to start a return
- Email us at info@cosyandkin.co.uk within 30 days of delivery with your order number and the item(s) you'd like to return.
- We'll reply within 2 working days with your return address and instructions. Please don't send items back without contacting us first, as we may not be able to match them to your order.
- Pack the item securely and send it using a tracked service. Keep your proof of postage.
Return postage
If you've changed your mind, return postage is paid by you. If the item is faulty, damaged or we sent the wrong thing, we'll cover the cost: just send us a photo and we'll sort it.
Damaged or wrong items
Please let us know within 48 hours of delivery if anything arrives damaged or incorrect, with a photo of the item and packaging. We'll arrange a replacement or refund.
Refunds
Once we receive and check your return, we'll email you to confirm. Refunds go back to your original payment method within 14 days of us receiving the item. Depending on your bank, it can take a few extra days to show on your account.
If you return a whole order, we'll also refund the standard delivery charge you paid. If you return part of an order, delivery isn't refunded unless the item was faulty.
Cancelling an order
Changed your mind before your order ships? Email us as soon as possible and we'll cancel it and refund you in full.
Questions
Get in touch at info@cosyandkin.co.uk and we'll be happy to help.